• Smart Printhead™ Thermal Printhead Warranty
• OEMEQ Thermal Printhead Warranty Policy

Smart Printhead™ Warranty Policy

Smart Printhead™ warranties have nothing to do with time; it’s all about the number of inches printed. A Smart Printhead™ never needs to be returned for a warranty evaluation. Every customer should get what they pay for. Every Smart Printhead™ should be interrogated for the possibility of a pro-rated warranty credit. When a Smart Printhead™ eventually fails, don’t throw it out. When it is convenient, interface the Smart Printhead™ to an Internet capable computer via a mini-USB cable. Bring up the SmartPrinthead.com web site and follow the instructions on how to upload the "encrypted" data file from the memory of the computer that is stored on the Smart Printhead™. From this data, it will be clear as to whether the Smart Printhead™ exceeded the warranty expectation in linear inches. If the warranted number of inches has been printed, then the client needs to re-order. If the warranted number of inches is not met, then the customer can proceed with the warranty process by taking a digital picture of the used printhead along with a sample printed label to show failed element locations. The customer then e-mails these pictures to the Smart Printhead™ website for a SSI technician to evaluate for warranty validation. If the warranty claim is valid, a pro-rated warranty is issued to the client/distributor against the replacement printhead that is then immediately shipped to the distributor/client.

It’s that simple.

• No shipping used printheads back to the manufacturer.
• No inventory of used heads to be maintained.
  The differences in a SSI warranty are integrity, quick response, minimized overhead and fairness.

OEMEQ Thermal Printhead Warranty Policy

SSI Incorporated’s policy for OEMEQ thermal printheads is to give the same warranty as the OEM for each specific product. If the warranty period has not expired, the return policy is as follows:

Call or e-mail SSI Incorporated for an RMA (Return Material Authorization) number for the product in question, with a serial number and product type. The time clock starts for the warranty period on the day when the product is physically delivered to our customer. The time clock ends when you notify us of a warranty issue for that product. The product must then be received into SSI Incorporated within the next 5 business days from the date of assignment of the RMA for evaluation. Disposition of the warranty claim will normally be made within 3-5 business days following receipt of the product. Every effort will be made to expeditiously report the warranty results back to our customer for maximum customer satisfaction.

If the product is determined to be defective and the defect covered by the warranty, SSI Incorporated will then replace the used product with the brand new product, with SSI Incorporated paying for the freight charges.  In the case of a warranty replacement, the original product will not be returned to the customer.